Outreach Community Health Worker (CHW) Internal Only
Northwest Human Services, Inc.·Salem, Oregon
Northwest Human Services, Inc.·Salem, Oregon
Build trust and rapport with individuals experiencing homelessness to connect them with medical, behavioral health, and housing resources. Document all screenings and interventions in health records while coordinating wrap-around support services with community partners.
Northwest Human Services is a non-profit Federally Qualified Health Center (FQHC) and has been a leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers.
Northwest Human Services - Transitional Program | Salem, OR 97301
As an Outreach Community Health Worker, you'll be on the front lines of our Health Care for the Homeless Program, building meaningful relationships with individuals experiencing homelessness and other barriers to care. Every day, you'll help connect people to medical care, behavioral health, housing resources, recovery services, food assistance, and other life-changing support.
If you're passionate about advocating for underserved communities, thrive in a team-centered environment, and want a career where your work truly matters, we'd love to meet you.
KEY RESPONSIBILITIES: Builds trust and rapport through compassionate, culturally sensitive, and trauma-informed engagement.
Utilizes screening tools (SDOH, SBIRT, warm-handoff, task, referral, etc..) and motivational interviewing to identify client needs and provide individualized resources and referrals.
Documents screenings, interventions, care coordination, and referrals in NextGen or other outreach platforms.
Maintains up-to-date, timely, accurate, and complete care coordination notes within the health record and follows procedure for appropriate follow-up.
Assists with competing documentation such as OHP applications, DMV forms, birth certificates request, and more.
Connects homeless individuals to wrap-around support services offered at HOAP, HOST, WSC, and/or other community partner agencies.
Minimum one year work, volunteer, or lived experience within a human service-related environment and/or bachelor’s or associate degree in public health, Behavioral Science, or Social Services, or closely related experience. Experience connecting underserved populations to community resources and navigating health care and social service systems preferred. Must be able to build effective working relationships, solve problems, direct patients to resources and manage information. Understand your role’s boundaries and be able to clarify them to your patients so you can maintain a professional relationship. Personal flexibility to perform in an ever-changing work environment with frequent interruptions. Ability to manage high volumes of patients in a short span of time, while dealing with unpredictable issues. Food Handler’s Card within one month of hire and maintain as current thereafter. Current Adult & Pediatric First Aid, CPR, & AED certification that satisfies OSHA workplace or other regulatory requirements. Valid Oregon Driver’s License with a driving record that permits coverage under the agency’s corporate auto liability policy, and personal automobile insurance preferred. Completion of a Community Health Worker training course or certification is preferred. Non-Certified candidates must enroll in and successfully complete CHW Certification course after initial 90-day employment period. SUMMARY OF BENEFITS: Our Agency provides a benefits program that is comprehensive, competitive within our industry, and affordable to our employees. Healthcare insurance plans: Medical, Dental, Vision Group Life: Short-Term & Long-Term Disability 100% paid by employer 403(b) retirement plan with 2% of employer contribution and up to 3% employer match Flex Spending Account PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows 7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions Continuing Education & Training Benefits Employee Healthy Living Program – Gym Membership & Smoking Cessation TO APPLY: To join our team please visit our website Employment (northwesthumanservices.org) For more information, contact the HR/Recruiting Department at: HR@nwhumanservices.org | 503.588.5828 All candidates who receive a written offer of employment will be required to undergo a criminal records check. Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requires at least one year of human services experience or a degree in public health, behavioral science, or social services. Must possess a valid driver's license and obtain CHW certification, First Aid/CPR, and a Food Handler's card.
Market context
In Oregon, behavioral-health peer support roles often see steady demand in community mental health, recovery, and crisis support settings. These positions are competitive because employers look for lived recovery experience, certification eligibility, and practical requirements like a valid Oregon driver’s license and background clearance. Review the AI-summarized requirements and benefits on this platform to save time, then confirm your certification path and gather documentation before applying.
