Relief Shattuck Shelter Counselor
PINE STREET INN INC·Boston, Massachusetts
PINE STREET INN INC·Boston, Massachusetts
The Relief Guest Services Specialist ensures a safe shelter environment by providing direct care and professional response to guest needs. They assist guests in accessing housing pathways, mental health services, and substance abuse resources while documenting data in the HMIS system.
On-Call, As Needed.
Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)
170 Morton St. Jamaica Plain, MA 02130
The Guest Service Specialist is an essential position and will work 100% site based to maintain guest to staff ratio
The Relief Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Relief Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The Relief GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Relief Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Relief GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The Relief GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The Relief GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
Qualifications: Education/Training:
Market context
In Massachusetts, behavioral health employers often look for licensed or license-eligible clinicians with experience supporting at-risk youth and families, so demand tends to stay steady for candidates who can work across settings and age groups. These roles can be competitive because employers usually want a master’s degree, a clear licensure path, and practical experience; review the summarized requirements and benefits here, which are AI-summarized from the original job description to save research time, then confirm your licensure status and tailor your application to youth and family work.