MaineGeneral Health System·Augusta, Maine
The Triage RN assesses patient symptoms via phone to determine acuity and develop treatment plans based on established protocols. They coordinate care by providing referrals, scheduling appointments, and documenting patient interactions.
Summary: Are you passionate about working with the geriatric population? Do you thrive in a collaborative, small-office setting where you can truly connect with your patients and team? If so, this opportunity may be a perfect fit.
We’re looking for a Triage RN to join our Geriatric Medicine team at the Ballard Center in Augusta. In this role, you’ll play a vital part in supporting patients and caregivers through high-quality triage, education, and coordination of care.
Position: Triage Registered Nurse (RN) Location: Ballard Center, Augusta Schedule: Per Diem Shift: Days (M-F) What You'll Do: Elicits questions, concerns, and information from the caller to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop a treatment plan. Provides professional advice, education, and options based on assessment, established algorithm/protocol, and clinical judgment. When appropriate, dispatches appropriate discipline personnel or emergency response units. Provides referrals to healthcare providers and community resources when appropriate, including locations, hours, and contact information. Assists caller with scheduling appointments at referral sources when appropriate. Performs administrative duties to coordinate patient care, including data collection, answering phones, scheduling tests/procedures and appointments, calling in prescriptions and determining insurance coverage. Documents calls, responses, and referrals. Performs follow-up calls to evaluate effectiveness of care and need for additional care. What You'll Bring: Active Maine RN licensure or ability to obtain in a timely fashion 1 year of RN experience preferred Previous practice experience, helpful Strong assessment skills, especially over the phone Excellent teamwork, communication, and collaboration skills Proven and demonstrated critical thinking skills Ability to react calmly, objectively, and effectively in emergency situations Why Choose MaineGeneral: Competitive compensation Work-Life Balance: Earned time off, paid parental leave, and more Financial Security: 403(b) retirement plan with up to 4% company match Career Growth: Professional development and advancement opportunities Compensation Information: $34.00 - $59.50
The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.
Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle.
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances. We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community. Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .
Candidates must hold an active Maine RN license and preferably have one year of RN experience. Strong phone-based assessment skills and the ability to remain calm in emergency situations are required.
Market context
Nursing jobs in Maine are typically driven by ongoing staffing needs across hospitals, long-term care, and community health settings. These roles can be competitive because employers often look for active or obtainable Maine RN licensure, and new graduates may still be considered. Review the AI-summarized requirements and benefits here to save time, then confirm your licensure path and prepare examples of clinical training or rotations that match the posting.
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