AgeSpan·Marblehead, Massachusetts
The Resident Service Coordinator coordinates services and supports for residents at assigned housing sites, acting as a liaison between the Housing Authority and residents. Key duties include identifying resources, facilitating programs, and ensuring residents can age in place through community partnerships.
Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place!
A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.
The Resident Service Coordinator is responsible for the direct coordination of services and supports to residents at assigned housing site(s). Responsibilities include identifying and accessing resources beneficial to residents as needed, acting as a liaison between the Housing Authority and residents when appropriate, and working collaboratively with Housing Authority staff on behalf of all residents.
(Core duties or tasks that are fundamental and not marginal to the performance of the job)
Coordinate and facilitate services/activities and schedule office hours at designated housing site(s).
Inform residents about State Home Care and other publicly funded programs and public benefits. Make referrals and assist residents with securing benefits as appropriate.
Recruit, train and supervise volunteers who will assist with group/congregate activities.
Identify gaps in services for residents. Develop, implement and offer a range of services and programs to residents with the goals of establishing and maintaining cost effectiveness and affordable services, and meeting unmet needs.
Assist in screening residents for Home Care Program eligibility and establish appropriate care plans with the AgeSpan Care Manager(s) and Nurse(s) assigned to the sites.
Work closely with community organizations and social service providers to provide programs, supports and services to allow residents to age in place.
Provide accurate and timely documentation to meet all contractual and administrative standards as required by the Department of Housing and Community Development, Elder Services and, if appropriate, the Housing Authority. Provide regular updates, feedback and reports to Housing Authority staff to preserve residents' tenancy.
Organize regular meetings with residents to address social, recreational and educational needs. Identify problems and issues and approaches to dealing with them.
Attend regularly scheduled meetings with supervisor and RSC team, and AgeSpan all staff meetings.
Attend relevant trainings and workshops.
Other related duties as assigned.
BA/BS Degree preferred; LSW preferred. Knowledge of and experience with housing/social services with elderly/disabled population strongly preferred. Knowledge of Housing/Disability laws and regulations helpful. Solid written, verbal, interpersonal and team skills. Strong computer skills and comfort with Microsoft applications and programs. MARSCH (Massachusetts Association of Resident Service Coordinators) Certification helpful but not required. SHINE (Serving the Health Insurance Needs of Everyone) certification a plus.
22.5 per week (3 days a week, Wednesday a must, full-time onsite position in Marblehead, not a hybrid position)
At AgeSpan, we carefully consider a wide range of factors when determining rate of pay. Actual rate of pay depends on factors including but not limited to internal equity, experience, and qualifications. The pay range for this position is $28.00 - $30.00/hour.
Our Commitment to Diversity and Inclusion
AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.
A BA/BS degree and LSW are preferred, along with experience in social services for elderly or disabled populations. Proficiency in Microsoft applications and certifications like MARSCH or SHINE are considered helpful.
Market context
Resident Service Coordinator roles in Massachusetts are often tied to senior housing and disability-support settings, where demand follows the need for coordinated community services and resident support. These positions are competitive because employers look for candidates who combine education or experience with sensitivity to aging and disabled populations and practical knowledge of supportive services for seniors. Review the AI-summarized requirements and benefits on this platform to save research time, then tailor your application to show direct experience coordinating services and working with vulnerable residents.