Rss case manager
Lutheran Services Carolinas·Asheville, North Carolina
Lutheran Services Carolinas·Asheville, North Carolina
The Case Manager facilitates the integration of refugees and immigrants by assessing barriers to self-sufficiency and providing essential referrals and support. Key duties include managing cases according to ORR guidelines, securing housing, and coordinating transportation and medical care.
Part-time Additional $2/hour if teammate opts out of benefits Benefit eligibility starts after 30 days Medical, Dental, Retirement, PTO, etc. Free medical insurance option ($0 premium) Career Advancement Opportunities Tuition Assistance/ Scholarship Opportunities Essential Functions: Follow all Lutheran Services Carolinas policies and procedures. Deliver professional, confidential, trauma-informed, and culturally and socioeconomically sensitive case management services. Manage Refugee Services Program cases, ensuring adequate and timely delivery of services as dictated by Office of Refugee Resettlement (ORR) program guidelines, government agencies, funders/contractors, and as required by LSC standards and procedures. Coordinate and provide initial airport transportation for refugees through the Reception and Placement Program, and/or as assigned. Develop and document a budget for each case with expenditures and dates. Assist in securing housing for refugees and ensure that housing is fully furnished. Collaborate with LSC teammates to develop and implement effective plans for overcoming barriers to care experienced by clients with significant medical conditions. Document and report information related to client services in accordance with contractual and HIPAA guidelines. Organize and prioritize tasks to ensure timely services and documentation. Build and maintain effective working relationships with clients, colleagues, volunteers, partnering agencies, and funders. QualificationsEducation: Bachelor’s degree with human services experience preferred Two years’ equivalent education and experience in the human services field are considered Experience: Multilingual skills preferred. Cross-cultural experience or work with displaced people preferred. Knowledge of local community resources preferred Specific skills/abilities: Reads, writes, and speaks English proficiently. Navigates computers and Microsoft Word, Excel, and PowerPoint adequately. Exhibits strong problem-solving skills. Balances and prioritizes competing demands effectively. Adheres to rigid documentation requirements. Maintains awareness and sensitivity to the cultural and socio-economic characteristics of service populations. Operates from a trauma informed care perspective. Exhibits compassion, discretion, and flexibility. Possesses insight into human behavior and motivation Specialized knowledge, licenses, etc.: Valid NC or SC driver’s license. Minimum age of 21 years
A bachelor's degree in human services or two years of equivalent experience is preferred. Candidates must possess a valid NC or SC driver's license and be at least 21 years old.
Market context
RSS case manager roles in North Carolina are often tied to ongoing community and family support needs, so openings can be steady where agencies serve high-volume caseloads. These positions are competitive because employers usually look for a human services background or equivalent experience, plus a valid NC or SC driver’s license and age eligibility for field-based work. Review the AI-summarized requirements and benefits on this platform to save time, then confirm your travel readiness and document any relevant case management experience before applying.