Case manager
Lutheran Services Carolinas·Raleigh, North Carolina
Lutheran Services Carolinas·Raleigh, North Carolina
The Case Manager facilitates the integration of refugees and immigrants by assessing barriers to self-sufficiency and providing essential referrals and housing assistance. They are responsible for managing cases according to ORR guidelines and coordinating services for clients with significant medical conditions.
Full-time $23.08/hour Additional $2/hour if teammate opts out of benefits Benefit eligibility starts after 30 days Medical, Dental, Retirement, PTO, etc. Free medical insurance option ($0 premium) Career Advancement Opportunities Tuition Assistance/ Scholarship Opportunities Essential Functions: Follow all Lutheran Services Carolinas policies and procedures. Deliver professional, confidential, trauma-informed, and culturally and socioeconomically sensitive case management services. Manage Refugee Services Program cases, ensuring adequate and timely delivery of services as dictated by Office of Refugee Resettlement (ORR) program guidelines, government agencies, funders/contractors, and as required by LSC standards and procedures. Coordinate and provide initial airport transportation for refugees through the Reception and Placement Program, and/or as assigned. Develop and document a budget for each case with expenditures and dates. Assist in securing housing for refugees and ensure that housing is fully furnished. Collaborate with LSC teammates to develop and implement effective plans for overcoming barriers to care experienced by clients with significant medical conditions. Document and report information related to client services in accordance with contractual and HIPAA guidelines. Organize and prioritize tasks to ensure timely services and documentation. Build and maintain effective working relationships with clients, colleagues, volunteers, partnering agencies, and funders. Qualifications Education: Bachelor’s degree with human services experience preferred. Two years’ equivalent education and experience in the human services field are considered Experience: Multilingual skills preferred. Cross-cultural experience or work with displaced people preferred. Knowledge of local community resources preferred Specific skills/abilities: Reads, writes, and speaks English proficiently. Navigates computers and Microsoft Word, Excel, and PowerPoint adequately. Exhibits strong problem-solving skills. Balances and prioritizes competing demands effectively. Adheres to rigid documentation requirements. Maintains awareness and sensitivity to the cultural and socio-economic characteristics of service populations. Operates from a trauma informed care perspective. Exhibits compassion, discretion, and flexibility. Possesses insight into human behavior and motivation Specialized knowledge, licenses, etc.: Valid NC or SC driver’s license. Minimum age of 21 years
A bachelor's degree in human services or two years of equivalent experience is preferred, along with a valid driver's license. Candidates should possess strong problem-solving skills and experience working with displaced populations from a trauma-informed perspective.
Market context
In North Carolina, case manager roles are commonly tied to behavioral health, community services, and coordinated care, so demand often follows local service needs and caseload coverage. These positions are competitive because employers look for a bachelor’s or master’s degree in human services or equivalent experience, plus three years of case management work, a valid driver’s license, and direct experience with severe mental illness and substance abuse. Review the AI-summarized requirements and benefits on this platform to save time, then tailor your application to show relevant caseload, driving, and behavioral health experience.
