State of Utah Office of the Governor·Salt Lake City, Utah
Provide support to individuals with developmental disabilities or brain injuries through the application and waiting list process. Responsibilities include reviewing eligibility documentation, conducting assessments, and linking clients with community resources.
Caseworker Specialist II FT / PT Status – Full Time Salary – $23.86 - $40.00 Remote Work / In-Office – Hybrid Recruiter – Josh Stover | jstover@utah.gov | 801.538.4251 Application Deadline – 7/30/2026 *This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received.
Applicants are encouraged to apply as early as possible.
Key Responsibilities The Division of Services for People with Disabilities (DSPD), within the Department of Health & Human Services, is looking for a dedicated professional to fill our Caseworker Specialist II position.
As a Caseworker Specialist II on the Intake and Waiting List team you will provide support to individuals with Developmental Disabilities or Acquired Brain Injuries going through the application process or on the waiting list for DSPD services.
Support includes responding to calls and emails from clients, advocates, or families; reviewing documentation to determine if individuals meet program eligibility; updating annual assessments; linking with community resources to help meet needs while on the waiting list; and completing referrals for emergency services when appropriate.
Other essential job duties include attending community events targeted toward individuals with disabilities, participating in multi-agency committees, and presentations to community partners.
Intake and Waiting List Caseworkers have large caseloads and must be able to prioritize tasks, respond to calls and emails within expected time frames, and maintain accurate documentation within their caseload files.
The individuals and families we support may be dealing with difficult circumstances that result in heightened emotions at times and Caseworkers may have to employ techniques to de-escalate discussions.
Examples of Duties Review and evaluate psychological evaluations, developmental assessments, and/or medical documentation to determine program eligibility.
Assist with requesting documentation to help support an individual’s application.
Complete initial and annual Needs Assessment Questionnaires and Waiting List Surveys.
Complete Comprehensive Brain Injury Assessments.
Assess situations and provide resource information to prevent or resolve crisis situations.
Attend school transition fairs, community resource events.
Documents interaction with clients and/or advocates in a timely and professional manner.
Represent DSPD on multi-agency committees to answer questions about our services, intake/eligibility, and waiting list processes.
Assist with covering the intake phone line 2-3 times per month.
Support and sustain DSPD goals, plans and objectives.
Has experience supporting individuals with disabilities to lead self-determined lives. Understands Division services. Has strong interpersonal skills. Has the ability to work well independently. Is an excellent listener who is also proactive. Has the ability to work well with a wide range of people and agencies with varying interests.
Preference may be given to individuals with a Bachelor's degree in a related field. Has knowledge of Home and Community-Based Services (HCBS), Medicaid and Medicaid Waivers.
Location –Cannon Health Building 288 N 1460 W, Salt Lake City, UT 84116 Background Check Required –Yes Drug Test Required – No Schedule Code – B - Competitive Career Service - Employment in this position requires a probationary period. Why You Should Join Our Team In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include: Job Stability: Enjoy the security and reliability of employment within a well-established organization. Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization. Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals. Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support. The Agency The Utah Department of Health and Human Services is dedicated to providing care for individuals and families in Utah. Utah Division of Services for People with Disabilities (DSPD) promotes opportunities and provides support for people with disabilities to lead self-determined lives by overseeing home and community-based services for more than 5,000 people who have disabilities. For more information on the Division of Services for People with Disabilities (DSPD), click here! Supplemental Information Generally, the best qualified individuals for this job will have obtained licensure as a Social Worker, Social Service Worker, Clinical Mental Health Counselor, Marriage and Family Therapist, or QIDP (Qualified Intellectual Disabilities Professional). Generally, the best qualified individuals for this job will have previous experience with the community or assigned client base. Human Services (DHS) generally requires licensure as a Social Service Worker if employee works on a regional team that provides direct social welfare services. Other divisions within DHS may also require certification(s) depending on the area of assignment. If the assignment includes working with deaf or hard of hearing individuals, the ability to communicate fluently in sign language may be preferred. Risks found in the typical office setting, which is adequately lit, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work. EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.
Requires experience supporting individuals with disabilities and strong interpersonal skills. Preference is given to candidates with a bachelor's degree and licensure in social work or mental health counseling.
Market context
In Utah, Caseworker Specialist II roles are typically driven by ongoing demand for direct support in human services, especially for individuals with intellectual or developmental disabilities. These positions can be competitive because employers often look for a bachelor’s degree in a human service-related field or equivalent experience, plus at least one year working directly with this population. Review the AI-summarized requirements and benefits here to save research time, and tailor your application to show relevant case management and disability-services experience.
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