Housing Works·New York
The Case Manager conducts intake interviews, develops individualized care plans, and coordinates social and health services for members with substance use and chronic health conditions. They act as an intermediary between providers and members, providing education on harm reduction and navigating health insurance systems.
$24/hr - $26/hr commensurate with experience
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
The Case Manager will conduct intake interviews, care plan development, care coordination, referral services, substance use counseling coordination, health education, and social services navigation to members with substance use and other chronic health conditions.
Other interventions are Healthy Conversations, AOD Counseling and Seeking Safety education as eligibility to deliver them allows.
The Case Manager will act as an intermediary between providers and members – serving in numerous roles such as educator, evaluator, service coordinator, community resource researcher, and more.
This role will work with Ryan White and Harm Reduction prevention services for high-risk of HIV populations.
This position is scheduled for 9AM to 5PM from Monday to Friday
Completes initial assessment as needed and reassessments on all assigned clients in a timely manner in-order to develop individualized treatment goals for each client.
Establishes treatment goals and objectives with clients as part of the interdisciplinary team.
Provides case management services including but not limited to weekly and monthly progress summaries, quarterly assessments, quarterly care planning, counseling, outreach, case conferences, advocacy, referrals (on-site & off-site) and discharge planning.
Facilitates harm reduction individual and group services as needed.
Attends weekly/bi-weekly supervision meetings as agreed upon by the Program Coordinator.
Ensure timely submission of clinical documentations to care organizations for uninterrupted services.
Coordinate transitional care from inpatient service to other settings as per care plan.
Coordinate detox referrals and transportation services as needed.
Conduct prescreening and intake assessment interventions with eligible individuals as needed.
Able to educate participants on Harm Reduction intervention and services.
Conduct overdose prevention education and Narcan dispensation as needed.
Work collaboratively with team members to provide outreach and engagement too hard to reach clients.
Maintain documentation and update care plans at specific time intervals or as needed in Housing Works and Health Home electronic medical records system.
Assists clients to navigate the health insurance system including the AIDS Drug Assistance Program (ADAP) and/or other insurance networks.
Coordinate with supervisor escorts to life saving services and home visit as needed.
Conduct field work and other provider settings as needed to fulfill goals in the plan of care.
Able to meet assigned deadlines for progress note documentation and service coding according to program Scope of Services.
Participate in regular case conferences with medical providers and other stakeholders as appropriate to the care and treatment of the client.
Aid through advocacy and psychoeducation to clients and family for entitlements and other community services.
Understands and is sensitive to chronic medical conditions, including HIV, mental health and substance use, diabetes, asthma, hypertension, heart disease and hepatitis diseases.
Consistently exhibit Housing Works core values of Membership, High Performance, Stronger Together, All In, advocacy and customer service
Performs other duties as requested
Participate in quality assurance and quality improvement planning project activities.
Participates in monthly staff development meetings and interventions.
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU
Market context
Behavioral health roles in New York are often in steady demand, especially for clinicians who can support diverse age groups and handle assessments or admissions. These positions can be competitive because employers commonly look for independent licensure, while also considering associate-level candidates with clear growth toward full licensure. Review the AI-summarized requirements and benefits here to save time, then confirm your licensure status and assessment experience before applying.
