Pharmacy Technician (On-Call)

Essential duties and responsibilities

• Pharmacy Technician Duties
• Perform all duties necessary to ensure the safe and accurate preparation of medications, including gathering necessary patient information, entering it into the computer system, counting or pouring medications and labeling containers.
• Accurately and efficiently utilize GSL, dispensing system, and EMR.
• Maintain excellent customer service, including answering phones and refill requests from patients, and responding to questions from staff and patients that do not require a Pharmacist’s professional expertise or judgment.
• Maintains billing and insurance accuracy by performing on-line billing procedures, calling third-party insurers for clarifications of payments, and assisting in preparation of prior authorization requests.
• Contributes to and continually builds a positive work environment. Maintains a positive attitude towards co-workers and patients alike. Effectively communicates with all staff including but not limited to other technicians, Technician Supervisor, PIC, Associate Director of Pharmacy, any other clinic staff, etc. regarding but not limited to current projects, workflow improvement strategies, and overall pharmacy systems management.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Perform other duties as assigned by the pharmacist.

• Leadership and Planning Duties
• Performs the technician operations of the Pharmacy in a cost-effective manner, including monitoring of inventory and pricing, supporting day-to-day operations, and assuring adequate resources are available to meet customer needs.
• Actively contributes to the planning and achievement of Pharmacy Department objectives and goals.
• Actively contributes to the evaluation and continuous improvement of patient services, policies and procedures.
• Works in collaboration with the Old Town Clinic Pharmacist to develop and meet departmental goals and objectives.

Skills and abilities

• Methods and techniques of pharmacy operation
• Knowledge of medical terminology, various insurance plans and formularies
• Basic algebra and general chemistry knowledge
• Modern office procedures and methods, including computer systems
• Principles and procedures of record keeping and reporting
• Ability to communicate effectively, orally and in writing
• Must be able to work within an integrated, multidisciplinary setting.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.