The Oncology Scheduler manages scheduling for multiple oncology departments by answering high-volume calls professionally and booking physician appointments according to practice templates within EMR systems. This role also involves gathering patient information for pre-registration, collecting necessary medical records for visits, and ensuring pre-visit paperwork is sent to patients.
Requirements summary
Candidates must possess a High School Diploma or GED, with vocational training preferred, and at least two years of experience in a healthcare office setting, preferably in oncology. Required abilities include intermediate proficiency with MS Word and Outlook, excellent professional telephone communication skills, and the capacity to manage multiple phone lines while maintaining high confidentiality.
high schoolWritten CommunicationVerbal CommunicationOrganizational SkillsConfidentialityProblem SolvingPrioritizationSchedulingElectronic Health RecordsOutlookMS WordAdministrative DutiesTelephone CommunicationMedical Records ManagementPre-registrationMeditech ExpanseAria EMR
Job description
Job Summary
The Oncology Scheduler is responsible for answering scheduling related calls for Medical Oncology, Radiation Oncology, Breast Surgery, Chest Surgery, and IVOP.
The Oncology Scheduler will answer multiple line telephones in a timely, professional manner, and schedule physician consult and follow-up appointments according to the practice template within Meditech Expanse and/or Aria EMR.
The Oncology Scheduler gathers appropriate patient information to pre-register the patient within these EMRs, gathers all pertinent medical records for new and follow up visits, and ensures pre-visit paperwork is sent to the patient for completion.
The Oncology Scheduler directs other calls to appropriate staff as needed.
Performs other administrative duties as assigned.
Minimum Requirements
Education
High School Diploma or GED required. Vocational training preferred. Additional education may be substituted for experience.
Experience
At least two years prior experience in a healthcare office setting; Oncology office experience preferred.
Required Knowledge Skills and Abilities
Intermediate proficiency and accuracy in the use of software programs such as MS Word, and Outlook
Experience with electronic heath records, such as NextGen and Aria, preferred
Excellent communication skills, both verbal and written; professional telephone communication
Ability to manage multiple phone lines; Strong organizational skills and ability to prioritize and manage multiple tasks
Ability to communicate information and ideas in speaking so others will understand
Ability to understand written sentences and paragraphs in work related documents
Ability to work professionally with a diverse population base
Ability to maintain a high level of confidentiality
Ability to create, compose and edit written materials
Ability to analyze and solve problems.
Caring for you as you care for the CommUNITY Frederick Health offers a comprehensive and affordable benefits package.
Benefits
Dental Insurance
Employee Assistance Program
Life Insurance
Paid Time Off
Health Insurance
Vision Insurance
Long-Term Disability
Employer Match
Educational Assistance Program
403B Retirement Plan
Financial Planning Sessions
Short-Term Income Replacement
Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs.
Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees.
Frederick Health offers a robust Paid Time Off program for eligible employees.
Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees.
All employees have access to free financial planning sessions.
We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.
Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.
Hourly range
$18.09 - $24.24
Hours: Monday-Friday, 7:30a-4p, 8a-4:30p, or 8:30a-5p (30 minutes for lunch)
