Job detail

Outreach Specialist

PINE STREET INN INC

#Case Management #Outreach #Attention To Detail #Referrals #Assessment #Motivational Interviewing #Engagement #Client Focus #Substance Abuse

Quick overview

The Outreach Specialist will deliver outreach, engagement, and case management services to chronically homeless individuals sleeping on the streets of Boston, including assessment, service planning, referrals, and housing placement as part of a two-person team. This role involves assisting individuals in identifying service needs, diverting them from homelessness, and coordinating with the Coordinated Access System for service and housing pathways.

Requirements summary

Required education includes a High School Diploma or GED, along with either two years of experience working with the homeless population and delivering community-based case management, or an Associate Degree/60 college credits in human services, or relevant certifications (LADC/CADC). Candidates must possess a valid MA driver's license and demonstrate high cultural sensitivity, with bilingual proficiency in Spanish/English being required.

high schoolassociate degreeAttention To DetailCase ManagementOutreachDocumentationMotivational InterviewingReferralsEngagementClient FocusService PlanningCultural SensitivityHousing PlacementSolution-Focused DiscussionsStage Of Change Work

Job description

Description SCHEDULE

40 hours, Monday – Friday, evenings and weekends (only as needed during inclement weather and as directed by program needs)

Pays Starting at $23.48 - $26.00 per hour DEO (Salary ranges provided are based on relevant experience and skill set)

Location: 105 Chauncy St and community-based work on the streets of Boston

Summary of the position

The Outreach Specialist will provide outreach, engagement, and case management services to street sleeping individuals in the city of Boston. This includes the identification of chronically homeless individuals, assessment, service planning, referrals for substance abuse/health/mental health care, and housing placement for targeted clients sleeping on the streets of Boston as part of a two person team. The Outreach Specialist will assess individuals on the streets, assisting with identifying the appropriate level of service need and diverting individuals from homelessness whenever possible. The Outreach Specialist will work closely with the Coordinated Access System to match chronically homeless individuals with needed services and a housing pathway.

All Outreach Specialist will possess and exhibit the following competencies in their roles; Client Focus: Provides service excellence to guests.
Responds to needs in a timely, professional, helpful, and courteous manner.
Keeps guests up to date on progress of services they are receiving and changes that affect them.
Appropriately prioritizes needs of guests.
Attention to Detail: Works in a conscientious, consistent, and thorough manner.
Demonstrates clear understanding of documentation requirements for the Outreach Specialist role and maintains current, accurate documentation.
Motivating Clients: Inspires guest commitment to their own development toward autonomy and independent living.
Looks for and uses intervention techniques, including motivational interviewing and solution-focused discussions.
Acknowledges achievements.
Helps guests identify their long-term plans and goals.
Maintains and communicates a positive, yet realistic outlook.
Uses a variety of approaches to energize and inspire.

Requirements: Education/Training:

Outreach Specialist

Quick overview

Requirements summary

Job description

Description SCHEDULE

Summary of the position

Required

Required

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