Job detail

Mental Health Milieu Counselor - Adult Unit

Yale New Haven Health

#Registered Nurse #Customer Service #Mental Health #Crisis Management #Patient Outcomes #Service Excellence #Therapeutic Groups #Therapeutic Milieu #Nursing Interventions

Quick overview

The Milieu Counselor assists nursing staff in maintaining a therapeutic environment and provides individualized patient care under the direction of a Registered Nurse. They also collaborate with the multidisciplinary team and co-facilitate select unit-based therapeutic groups.

Requirements summary

Candidates must have an Associate's degree, with a Bachelor's degree preferred, and a minimum of one year of prior experience working in Psychology with specialized populations like emotionally disturbed children and families. Required skills include collaboration, effective communication in charged situations, group facilitation, and crisis management.

associate degreebachelor degreeTeamworkCustomer ServiceCollaborationNursing InterventionsService ExcellenceCrisis ManagementGroup FacilitationActivity FacilitationPatient Centered CareMilieu Development

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Working collaboratively as a member of a multidisciplinary treatment team, the Milieu Counselor is assigned to and works under the direction of a Registered Nurse, participating in carrying out nursing interventions to provide patients with opportunities for learning and adaptive ways of coping.
The Milieu Counselor works collaboratively with the licensed staff on the ongoing development of the milieu and activities that promote quality patient outcomes.
Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration.
This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel.
Adheres to the "I Am YNHH" service excellence pledge and promotes a positive work environment.

EEO/AA/Disability/Veteran

Responsibilities

1.
Assists the nursing staff in maintaining a therapeutic milieu/environment to ensure the care and treatment of patients.
1.1 Acts as a co-facilitator in select unit based therapeutic groups as identified by Nurse Manager.
2.
Under the direction of the Registered Nurse, provides individualized patient care to ensure the safety and dignity of the patient.
2.1 Collaborates with members of multidisciplinary team offering suggestions and recommendations on addressing patient/family needs.
3.
Participates in unit activities that promote a cohesive staff group.
3.1 Participates in interdisciplinary staff meetings and if unable to attend, reads and signs minutes.

Qualifications

EDUCATION Associates degree required and Bachelor degree preferred EXPERIENCE Minimum one (1) year prior experience in Psychology working with specialized populations such as emotionally disturbed children and families. SPECIAL SKILLS Ability to work collaboratively in an interdisciplinary team to communicate and effectively deal with complex effectively charged situations and possess group facilitation and crisis management skills.