We are currently seeking skilled and dedicated Acute Care Technician's to join our team at Bethesda North Hospital MSICU/PCU. As an ACT, you will play a vital role in the patient care experience.
TriHealth is committed to fostering a culture where every team member is heard, supported, and empowered to provide exceptional care. As an Acute Care Tech in the MSICU/PCU, you will support nurses and clinical staff in delivering high‑quality, compassionate care to patients with high‑acuity needs. Your work ensures safe, efficient operations and contributes directly to patient outcomes and the overall care experience. Job Overview:
This position provides assistance and/or performs basic activities of daily living and specified treatments and procedures under the direct supervision of the nurse. May perform non-direct patient care activities as assigned, requested, or directed including but not limited to stocking and clerical activities.
Minimum Requirements
- 2 years High School Education
- Age 17 with work permit at minimum
- Reading and math ability appropriate to the position
Schedule & Work Location • Full-Time 36 hours weekly • Shift
- Days:
- Nights -6:30pm-7:00am On‑site inpatient role
- Hospital:
- Bethesda
- North
- Hospital (MSICU/PCU)
- Hourly
- Incentives &
- Bonus:
- $1hr Weekend Incentive
- $1.75hr Shift Differential
- $2hr Full Time Night Shift Premium
Benefits: Snapshot
TriHealth offers a comprehensive benefits suite including medical, dental, vision, retirement contributions, paid time off, tuition assistance, and wellness resources.
Learn more
https://careers.trihealth.com/what-we-offer/benefits [https://careers.trihealth.com/what-we-offer/benefits]
Job Overview
- This position provides assistance and/or performs basic activities of daily living and specified treatments and procedures under the direct supervision of the nurse.
- This position may perform non-direct patient care activities as assigned, requested, or directed.
- This position also performs clerical duties as assigned.
- Must have the interpersonal skill to communicate with respect and compassion to customers.
- This position also communicates information through various telecommunication devices and assists in coordinating patient flow.
Job Requirements
2 years High School Education (Required) Age 17 with work permit Reading and math ability appropriate to the position. Multi-line phone skills, familiar with patient call systems and pagers. Basic Life Support (BLS) Basic Life Support for Healthcare Providers (BLS) Required
Job Responsibilities
- Acknowledges need for self growth and accountability.
- Identifies area for self improvement.
- Demonstrates/maintains knowledge of organizational and unit changes.
- Supports organizational and unit changes.
- Communicates effectively with others, and works in collaboration with all members of the health care team, and internal departments.
- Utilizes chain of command appropriately.
- Shows respect to patients, families, and co-workers.
- Reports patient related information in a timely manner, as well as problems completing assignment/tasks.
- Documents observations and tasks performed.
- Answers phone and patient calls promptly and courteously.
- Relays accurate and complete messages to the appropriate person, and provides complete follow-up.
- Assists internal and external customers by directing them and facilitating unit flow.
- Maintains a safe environment.
- Reports safety hazards to appropriate personnel.
- Completes safety event report as necessary.
- Complies with Infection Control policies.
- Demonstrates knowledge of safety/emergency policies and procedures and appropriately corrects any identified hazards.
- Places emergency calls timely as directed (Code Blue, Fire, Special Alert, Rapid Response Team).
- Maintains the medical record.
- Documents accurately in the medical record as per unit/TriHealth guidelines.
- Performs computer downtime procedures according to unit/TriHealth guidelines.
- Maintains proficient knowledge of computer applications specific to their unit/job.
- Provides other clerical support to unit as needed and directed by charge nurse or manager.
- Performs and documents basic patient care tasks under the direct supervision of an RN.
- Maintains competency of tasks in which the PCA has been trained.
- Completes assigned tasks within required timeframe.
- Seeks clarification from the nurse when in doubt about how to proceed.
- Performs supply, equipment, and environmental-related activities as required.
- Recognizes and reports problems with supply/equipment availability in a timely manner.
Other Related Information: Must be 17 years of age or older
Working Conditions
Bending - Frequently Climbing - Occasionally Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting <10 Lbs. - Consistently Lifting 50+ Lbs. - Frequently Lifting <50 Lbs. - Consistently Pulling - Consistently Pushing - Consistently Reaching - Consistently Reading - Consistently Sitting - Frequently Standing - Consistently Stooping - Frequently Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve
- ALWAYS...
- Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
- Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
- Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel
- ALWAYS...
- Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
- Offer patients and guests priority when waiting (lines, elevators)
- Work on improving quality, safety, and service
Respect
- ALWAYS...
- Respect cultural and spiritual differences and honor individual preferences.
- Respect everyone's opinion and contribution, regardless of title/role.
- Speak positively about my team members and other departments in front of patients and guests.
Value
- ALWAYS...
- Value the time of others by striving to be on time, prepared and actively participating.
- Pick up trash, ensuring the physical environment is clean and safe.
- Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage
- ALWAYS...
- Acknowledge wins and frequently thank team members and others for contributions.
- Show courtesy and compassion with customers, team members and the community
