Mission statement
- Are you ready to give back to the community while pursuing your passion?
- For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond.
- We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year.
- Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers.
- Our extensive array of community-based services are fully integrated, bilingual and culturally competent.
Position overview
- The Critical Time Intervention (CTI) program is a 9-month intense intervention program designed for individuals 18 years or older with complex mental health conditions.
- The focus is to support during critical transitions in care, including those with previous inpatient admissions or long inpatient stays requiring enhanced follow-up care and links to outpatient support; those frequently accessing emergency rooms, comprehensive psychiatric emergency programs and other crisis services; and those at risk of losing housing.
- The program ensures strength based, person-centered quality of care provided in a culturally and linguistically meaningful therapeutic environment.
- The case manager is an integral part of the program, coordinating support and services for the identified clients.
- Reasonable accommodation may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job.
- The functions below outline the general responsibilities associated with this position.
- Each of these functions is considered critical to effective department operations and our Mission.
- It is expected that all staff in this position will have satisfactory attendance and will perform these functions as assigned in a competent, cooperative, and timely manner.
- The Job Description will be reviewed periodically for accuracy and/or adjusted according to business necessity.
- Key essential functions
- Provide direct coaching, education, escort, and advocacy in linking, engaging, and retaining clients in services identified in the Plan of Care.
- Conduct vigorous outreach in identifying and locating potential clients either referred through the community or by the lead CTI.
- Provide intensive care management services to clients to obtain the full range of needed services and ensures coordination of these services.
- Conduct outreach in accordance with Critical Time Intervention policy via phone, letter, and field work to client/collateral/provider/ support system to engage clients or strengthen connectivity.
- Conduct home visits to clients as needed to provide comprehensive care management services.
- Complete the plan of care and ensure all comprehensive assessments are finalized in a timely manner.
- Complete and document productivity of a minimum of five services per day.
- Responsible for the overall chart compliance of assigned caseload members.
- Participate in quality improvement activities, projects, and reviews.
- Identify new sources of potential clients and conduct outreach presentations as requested.
- Meet regularly with supervisor and attend staff meetings. Be prepared to discuss clinical and operational issues impacting performance and program operations.
- Maintain and update caseload tracking tool.
- Utilize company issued cell phone to stay in contact with members/ providers/ team on a 24-hour basis.
- This position requires extensive fieldwork, with 85–90% of time spent providing direct, in-person services and client engagement within the community.
Requirements
- Bachelor’s degree in human services ( i.e. psychology; social work; etc).
- A year of experience as a case manager, preferably field-based work
- Ability to use business acumen to exercise good judgment and decision-making.
- Excellent interpersonal skills and able to communicate both verbally and in written form.
- All other duties as assigned by the Director and Assistant Director.
- On Call Responsibilities as designated by the Director and Assistant Director
Why join us
Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.
As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.
