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The Targeted Case Manager is responsible for managing up to 25 clients and creating individualized care plans to address significant areas of their lives. They link families to resources, coordinate services, monitor progress, and facilitate meetings and visits.
Requirements summary
The position requires ongoing collaboration with therapists and service providers to develop care plans, as well as effective communication with clients and their families. Documentation and compliance with Medicaid and agency requirements are essential.
Case ManagementEffective CommunicationDocumentationTeam CollaborationNetworkingProgress MonitoringProfessional DevelopmentDischarge PlanningClient InteractionCrisis ManagementService CoordinationIndividualized Care PlansCultural SensitivityEHR UtilizationResource LinkingTreatment Strategy
Job description
Function
This position is responsible for the case management of up to 25 clients; for creating and ensuring the implementation of individualized care plans to address significant areas of each client’s life. Targeted Case Managers (TCM) link families to needed resources, coordinate services, monitor progress, and services, and facilitate meetings and monthly visits. This position will focus services on clients in the recovery housing level of care.
Organizational duties & responsibilities
1.
The primary responsibility of all staff is to ensure the safety and well-being of all Ramey-Estep/Re-group (RE) clients.
2.
Supports the mission, vision, and values of RE.
Facilitates and adheres to the agency’s code of ethics, policies, and procedures.
3.
Supports all functions that attain and maintain accreditation and compliance with regulatory agencies.
4.
Supports and facilitates positive interaction with clients and staff by exhibiting both in-office and in-public when carrying out job duties: individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and awareness and sensitivity to cultural and other differences in clients and staff.
5.
Exhibits effective communication skills, including proper use of agency communication systems.
6.
Participates in appropriate professional development programs to attain and maintain competency.
7.
Effectively manages financial and physical resources to achieve the mission of RE.
8.
Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE.
Essential duties and responsibilities
1.
Ensures that each client receives services appropriate to the client’s individual care plan.
2.
Ongoing collaboration with the therapist and other service providers to develop an individualized care plan which is reviewed every six months with the involvement of the client’s family/guardian and any and community partners for each client.
3.
Communicates regularly with each client’s family/guardian and other involved community partners, as appropriate.
4.
Assists the client and their family with meeting the needs of each client by linking them with the needed resources.
5.
Attends all treatment team meetings and is prepared to offer suggestions concerning treatment strategies.
6.
Participates in the on-call schedule.
7.
Ensures that appropriate discharge planning is in place for each client.
8.
Ensures that all documentation and services are signed and submitted within 48 hours of service as required by Medicaid and agency documentation requirements.
9.
Ensures all interactions with client, family/guardian, community partners, schools, etc. are concisely summarized in each service provided.
Completes a TCM Assessment for each client to ensure that medical necessity is met to provide TCM services.
10.
Will submit for and obtain authorization for TCM services quarterly promptly.
11.
Will complete two face-to-face contacts with the client and/or guardian and two contacts with others involved in treatment that must total 30 minutes.
12.
Must utilize Electronic Health Record (EHR) to document services rendered to clients.
13.
Participate in networking activities (e.g., network with community stakeholders, public speaking, and other pertinent activities) and community workgroups.
14.
Perform other duties as assigned.
Working conditions/Environment
1. Flexible schedule based on a forty-hour workweek. 2. Holidays, weekends, and extra hours may be required. 3. Fast-paced environment with the need for quick decisions to deal with any crisis that may arise. 4. The work environment includes the client’s home, school, community, and office.
