The Case Worker is responsible for implementing and monitoring case management activities to help underserved individuals secure housing, healthcare, and social benefits. Key duties include conducting intake assessments, creating case plans, and maintaining detailed client documentation.
Requirements summary
An Associate's degree is required, or a high school diploma with four years of relevant experience; a Bachelor's degree is preferred. Candidates should have at least two years of experience in social services or case management, with bilingual skills in Spanish or Mandarin/Cantonese preferred.
high schoolassociate degreebachelor degreeCase ManagementCommunity NetworkingDocumentationNeeds AssessmentEmployment AssistanceClient AdvocacyBilingual CommunicationCase PlanningHousing AssistanceCrisis CounselingIntake InterviewsSocial Service Coordination
Job description
Mission statement
Are you ready to give back to the community while pursuing your passion?
For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond.
We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year.
Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers.
Our extensive array of community-based services are fully integrated, bilingual and culturally competent.
Position overview
Under the supervision of the Program Director, the Case Worker will be responsible for implementing, monitoring, and evaluating case management activities for the program. The Case Worker works directly with individuals dealing with homelessness, health care referrals, processing paperwork, etc. The Case Worker is responsible for assessing the needs of the individuals and their families and helping them secure permanent housing, benefits, and access to other available social service incentives.
Key essential functions
Conduct intake interviews and assessments.
Counsel clients with confronting issues adversely affecting their lives (i.e.: mental illness, addiction, abuse).
Ensure clients have appropriate medical insurance and are referred to medical provider.
Assist clients in finding housing and employment.
Maintain updated case files with necessary documentation and client face sheets are always up to date.
Network with community partners and organizations.
Conduct biweekly group intakes.
Schedule weekly meetings with families in caseload. Create case plans and monitor plans for effectiveness. Must conduct weekly follow-ups to close the Case/Stars database.
Maintain physical files and/or electronic files within DFTA.
Evaluate new and existing client's needs to determine their immediate needs, functional capabilities and assistance needed to stabilize housing, healthcare, finances, etc.
Benefits
Paid Holidays
Paid Time Off
Medical Coverage
Dental Coverage
Vision Coverage
Vacation Days
Establish and maintain working relationships with public agencies concerning public benefits, employment services, supportive services, housing resources, etc.
Attend and participate in all required agency meetings: staff meetings, house meetings, in-service training and weekly case review.
Other duties in keeping with the scope and nature of the position which may include DFTA, DOH and continue education training covering the center, and attending community board meetings.
May be asked to conduct peer trainings and peer reviews on occasion.
Follows clearly established policies and procedures.
Makes decisions within well-defined parameters for completion of own work.
Requirements
Associate’s degree from an accredited college is required or High school diploma/GED with four (4) years of applicable/relevant experience.
Baccalaureate degree from an accredited college is preferred.
2-year experience in relevant field: case management, social services, human services and substance abuse experience preferred.
Bilingual (English and Spanish) (English and Mandarin/Cantonese) preferred.
Why join us?
Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.
As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.
