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  3. Case Manager II-III Intake, Screening, & Crisis [1254]
TP

Case Manager II-III Intake, Screening, & Crisis [1254]

Texas Panhandle Mental Health·Amarillo, Texas

$43,306 - $46,010/yr·Full Time·On Site·2-5 yrs
·
Posted 2 months ago
Practice for this role

About the role

Provide initial screening, intake, and behavioral health assessments for adult clients via in-person, phone, and telehealth methods. Coordinate continuity of care and case management while collaborating with community partners to ensure access to supportive services.

Position: Case Manager II-III Intake, Screening, & Crisis [1254]

Program: Amarillo, Texas – Intake, Screening, & Crisis

Salary

$43,305.60 - $46,009.60 Annually

Shift available: Full-time

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”

Essential duties and responsibilities

  • Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
  • Provide initial screening and intake services for adult behavioral health clients. Conduct initial assessments to determine the person's eligibility and service needs.
  • Conduct assessments in-person, over telehealth, and over the phone.
  • Offer continuity of care, case management, and if licensed, counseling services to support client recovery.
  • Collaborate with community partners and TPC team members to ensure access to supportive services. Work closely with clinical and administrative staff to ensure seamless delivery of services.
  • Introduce clients to a range of services offered by our agency and facilitate access to these resources.
  • Document all services accurately, with completion required within 48 hours of service delivery.
  • Maintain flexibility in therapeutic approaches using evidence-based practices.
  • Implement person-centered approaches to empower clients in decision-making and goal setting.
  • Utilize trauma-informed care principles to create a safe and supportive environment for clients.
  • Contribute to a cohesive treatment team with a strong focus on teamwork and coordination of care.
  • Assist in scheduling client appointments and follow-up services.
  • Actively support the development and improvement of agency procedures.
  • Perform other essential functions and tasks necessary to carry out the purpose of the position.
  • Adheres to TPC Business Code of Conduct and reports concerns of ethical and/or business standards defined in the code if compromised

Required qualifications to be successful in the job

  • Bachelor’s degree from an accredited university with a major in psychology, sociology, social work, counseling, or other related human services field for QMHP credentialing
  • For Case Manager II, minimum one (1) year of experience in behavioral health case management
  • For Case Manager III, minimum two (2) years of experience in behavioral health case management
  • Graduate work in a related field may be substituted for up to one (1) year of experience
  • Strong organizational skills and attention to detail for timely documentation.
  • Excellent verbal and written communication skills
  • Ability to work effectively in a team oriented, collaborative environment
  • Commitment to providing evidence-based care while using a trauma-informed and person-centered care
  • Ability to build rapport quickly and effectively with individuals from diverse backgrounds
  • Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA).
  • Full statement under
  • Informational
  • Documents: www.texaspanhandlecenters.org/careers [http://www.texaspanhandlecenters.org/careers]
  • Must have a valid Texas driver’s license and be insurable under agency vehicle policy
  • Must be 18 years of age or older

Preferred Qualifications

to be successful in the job:

  • Master's degree from an accredited university in social work, psychology, counseling, or related mental health field.
  • Two years of behavioral health case management experience in a community mental health setting.

At TPC, passion and meaningful work are rewarded! We offer employees

Click here for TPC’s FY2026 Summary of Benefits [https://www.texaspanhandlecenters.org/wp-content/uploads/2025/08/TPC-Benefits-Guide-2025-2026.pdf]

501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness

Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision

Employer paid life insurance (1.5 times employee’s salary)

Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan

Paid time off – PTO accrual, Holidays

One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment

Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan

Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video

Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone

Requirements

Requires a Bachelor's degree in psychology, sociology, social work, or a related human services field, with 1-2 years of behavioral health case management experience depending on the level. Must possess a valid Texas driver's license and be at least 18 years old.

  • bachelor degree
  • postgraduate degree
  • Case Management
  • Written Communication
  • Verbal Communication
  • Organizational Skills
  • Crisis Intervention
  • Trauma-Informed Care
  • Clinical Documentation
  • Rapport Building
  • Interdisciplinary Collaboration
  • Telehealth
  • Evidence-Based Practices
  • Person-Centered Planning
  • Behavioral Health Assessment
  • Intake and Screening

Benefits

  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Paid Time Off
  • Employer Paid Life Insurance
  • Vision Insurance
  • Holidays
  • Medical Insurance
  • Critical Care Insurance
  • 403(b) Retirement Savings Plan
  • Cancer Insurance
  • Accidental Insurance
  • Teladoc
  • Public Service Student Loan Forgiveness
  • 457 Retirement Account
  • Employer Retirement Match
  • Mental Health Floating Holiday
  • Celebrate Diversity Floating Holiday
  • A Day to Remember Floating Holiday
  • Section 125 Flexible Spending Account Plan
  • Urgent Care Low Co-pay

Posting details

Employment type
Full Time
Work arrangement
On Site
Experience
2-5 yrs
Salary
$43,306 - $46,010/yr
Location
Amarillo, Texas
Posted
May 20, 2026
Application
Employer website
TP

Hiring organization

Texas Panhandle Mental Health

Texas Panhandle Centers Behavioral and Developmental Health (TPC), formerly known as Texas Panhandle Mental Health Mental Retardation, is part of the Texas Community Center system and is governed by a local board of trustees representing the citizens of the upper twenty-one...

Salary listed on 20 jobs
IndustryMental Health Care
TypeNonprofit
Size201-500 employees
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Market context

Texas behavioral health roles need licensed clinicians

Behavioral-health openings in Texas often favor licensed clinicians because employers need candidates who can step into patient-facing care with minimal onboarding. Competition is shaped by the required master’s degree, Texas license, and preferred psychiatric experience, plus CPR and CPI certifications. Review the AI-summarized requirements and benefits on this page to save research time, then confirm your license type and highlight any psychiatric or crisis-care experience in your application.

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