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  3. Case Manager I-III Reset Diversion [1425C]
TP

Case Manager I-III Reset Diversion [1425C]

Texas Panhandle Mental Health·Amarillo, Texas

$40,810 - $46,010/yr·Full Time·On Site·2-5 yrs·
Posted 2 hours ago
Practice for this role

About the role

Conduct crisis responses and comprehensive life needs assessments for individuals utilizing the Reset Diversion Center. Provide evidence-based skills training and maintain professional coordination with law enforcement and other stakeholders.

Position: Case Manager I-III Reset Diversion [1425C]

Program: Amarillo, Texas – Reset Diversion

Salary range

Case Manager I

$40,809.60 Annually

Case Manager II

$43,305.60 Annually

Case Manager III

$46,009.60 Annually

Shift available: Full-time

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”

Essential duties and responsibilities

  • Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
  • Will conduct crisis responses and coordinate with individuals utilizing (Reset) Diversion Center, with those at risk of experiencing a crisis episode
  • Will conduct comprehensive life needs assessments, taking into account needs as viewed by the individual, present service providers, LEO and significant others in a timely manner
  • Provider skills training using evidence-based curriculum
  • Will spend 50% of time with individuals being served in (Reset) Diversion as well as other crisis platforms
  • Will maintain same day next day documentation requirements and a 95% or higher compliance average for all individuals served
  • Executes prudent action in emergency situations and will help team members when individuals need crisis response or other diversion-based services
  • Performs other essential functions and tasks necessary to carry out the purposes of the position
  • Will maintain a positive working relationship with LEO's, in-patient facilities, TPC staff and all other stakeholders
  • Will conduct follow-ups in the community, assessing for safety, completing mental health status exams, and providing appropriate referrals as necessary
  • Adheres to TPC Business Code of Conduct and reports concerns if ethical and/or business standards defined in the code are compromised

Required qualifications to be successful in the job

  • Bachelor’s degree from an accredited university with a major in psychology, sociology, social work, counseling, or other related human services field for QMHP credentialing
  • For Case Manager I, no experience required
  • For Case Manager II, at least one (1) year of experience in behavioral health case management
  • For Case Manager III, at least two (2) years of experience in behavioral health case management
  • Graduate work in a related field may be substituted for up to one (1) year of experience
  • Willing to work weekends; flexible scheduling during the week
  • This position will operate with a flexible work schedule to accommodate the needs of the Diversion Center program
  • This position participates in a 24/7 rotating on-call schedule. Applicants must be able to respond in-person to on-call activations when needed. The on-call coverage operates 24/7/365, including holidays and weekends.
  • Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA).
  • Full statement under
  • Informational
  • Documents: www.texaspanhandlecenters.org/careers [http://www.texaspanhandlecenters.org/careers]
  • Must have a valid Texas driver’s license and be insurable under agency vehicle policy
  • Must be 18 years of age or older

Preferred Qualifications

to be successful in the job:

  • One (1) year of experience working with individuals who are justice-involved

At TPC, passion and meaningful work are rewarded! We offer employees

Click here for TPC’s FY2026 Summary of Benefits [https://www.texaspanhandlecenters.org/wp-content/uploads/2025/08/TPC-Benefits-Guide-2025-2026.pdf]

501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness

Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision

Employer paid life insurance (1.5 times employee’s salary)

Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan

Paid time off – PTO accrual, Holidays

One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment

Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan

Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video

Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone

Requirements

Requires a Bachelor's degree in psychology, sociology, social work, or a related human services field. Experience requirements vary by level (I-III), ranging from no experience to two years in behavioral health case management.

  • bachelor degree
  • Case Management
  • Trauma-Informed Care
  • Crisis Response
  • Interdisciplinary Collaboration
  • Skills Training
  • Behavioral Health
  • Referral Coordination
  • Documentation Compliance
  • Mental Health Status Exams
  • Life Needs Assessment

Benefits

  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program (EAP)
  • Vision Insurance
  • Holidays
  • Medical Insurance
  • Paid time off
  • Critical Care Insurance
  • 403(b) Retirement Savings Plan
  • Cancer Insurance
  • Accidental Insurance
  • Employer paid life insurance
  • Teladoc
  • Public Service Student Loan Forgiveness
  • 457 Retirement Account
  • Mental Health Floating Holiday
  • Celebrate Diversity Floating Holiday
  • A Day to Remember Floating Holiday
  • Section 125 Flexible Spending Account Plan
  • Urgent Care low co-pay

Posting details

Employment type
Full Time
Work arrangement
On Site
Experience
2-5 yrs
Salary
$40,810 - $46,010/yr
Location
Amarillo, Texas
Posted
Jul 27, 2026
Application
Employer website
TP

Hiring organization

Texas Panhandle Mental Health

Texas Panhandle Centers Behavioral and Developmental Health (TPC), formerly known as Texas Panhandle Mental Health Mental Retardation, is part of the Texas Community Center system and is governed by a local board of trustees representing the citizens of the upper twenty-one...

Salary listed on 20 jobs
IndustryMental Health Care
TypeNonprofit
Size201-500 employees
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Market context

Texas behavioral health roles need licensed clinicians

Behavioral-health openings in Texas often favor licensed clinicians because employers need candidates who can step into patient-facing care with minimal onboarding. Competition is shaped by the required master’s degree, Texas license, and preferred psychiatric experience, plus CPR and CPI certifications. Review the AI-summarized requirements and benefits on this page to save research time, then confirm your license type and highlight any psychiatric or crisis-care experience in your application.

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