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  3. Diversion Center Technician [1453]
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Diversion Center Technician [1453]

Texas Panhandle Mental Health·Amarillo, Texas

$16/hr·Full Time·On Site·0-2 yrs·Posted 5 hours ago
Practice for this role

About the role

The Technician provides initial engagement and support for individuals with mental health and substance use symptoms involved in the criminal justice system. Responsibilities include building rapport in crisis situations, transporting clients, and collaborating with a multidisciplinary team to ensure a safe environment.

Position: Diversion Center Technician [1453]

Program: Amarillo, Texas – Reset Diversion

Salary Range

$15.66/hr.

Shift available: Full-time

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”

Essential duties and responsibilities

  • Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
  • Shift hours: Multiple full-time openings including weekdays, weeknights, and weekends
  • On-call rotation for helping cover shifts as needed
  • The Technician will serve people with mental health and substance use symptoms with criminal justice involvement
  • Responsible for initial engagement with individuals served through the Diversion Center using a trauma-informed and person-centered approach
  • Build rapid rapport and establish trusting relationships with clients in crisis situations
  • Utilize trauma-informed and person-centered care principles to create a safe and supportive environment for clients
  • Responsible for helping transport, prepare meals, and maintain a safe and clean environment for Diversion Center clients, and other duties associated with Diversion Center drop-offs
  • Collaborate and participate in consultation and staffing with a multidisciplinary team of Diversion Center staff to help meet the needs of the people served by the Diversion Center
  • Adheres to TPC Business Code of Conduct and reports concerns if ethical and/or business standards defined in the code are compromised

Required qualifications to be successful in the job

  • High school diploma or GED
  • One semester (12 credit hours) of accredited college work; or minimum of eighth grade reading comprehension level as evidenced by score on the Adult Basic Learning Examination (ABLE) test
  • Must be able to maintain composure in a crisis situation
  • Must be willing to work with Law Enforcement, TPC staff across all programs, and other community stakeholders
  • Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA).
  • Full statement under
  • Informational
  • Documents: www.texaspanhandlecenters.org/careers [http://www.texaspanhandlecenters.org/careers]
  • Must have a valid Texas driver’s license and be insurable under agency vehicle policy
  • Must be 18 years of age or older

Preferred Qualifications

to be successful in the job:

  • Experience working with individuals with mental health and/or substance use disorders
  • Experience working collaboratively with law enforcement and criminal justice systems
  • Understanding of person-centered and trauma informed care principles
  • Ability to build rapport quickly and effectively with individuals from diverse backgrounds
  • Excellent communication, interpersonal, and conflict resolution skills

At TPC, passion and meaningful work are rewarded! We offer employees

Click here for TPC’s FY2026 Summary of Benefits [https://www.texaspanhandlecenters.org/wp-content/uploads/2025/08/TPC-Benefits-Guide-2025-2026.pdf]

501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness

Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision

Employer paid life insurance (1.5 times employee’s salary)

Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan

Paid time off – PTO accrual, Holidays

One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment

Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan

Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video

Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone

Requirements

Candidates must have a high school diploma or GED and a valid Texas driver's license. Ability to maintain composure in crisis situations and a willingness to work with law enforcement are required.

  • high school
  • Case Management
  • Interpersonal Communication
  • Collaboration
  • Crisis Intervention
  • Trauma-Informed Care
  • Rapport Building
  • Conflict Resolution
  • Patient Transport
  • Person-Centered Care
  • Mental Health Support
  • Substance Use Support

Benefits

  • Dental Insurance
  • Employee Assistance Program (EAP)
  • Vision Insurance
  • Holidays
  • Medical Insurance
  • Paid time off
  • Disability Coverage
  • 403(b) Retirement Savings Plan
  • Critical Care Coverage
  • Employer paid life insurance
  • Cancer Coverage
  • Teladoc
  • Public Service Student Loan Forgiveness
  • 457 Retirement Account
  • Accidental Coverage
  • Mental Health Floating Holiday
  • Celebrate Diversity Floating Holiday
  • A Day to Remember Floating Holiday
  • Section 125 Flexible Spending Account Plan
  • Urgent Care low co-pay

Posting details

Employment type
Full Time
Work arrangement
On Site
Experience
0-2 yrs
Salary
$16/hr
Location
Amarillo, Texas
Posted
Jul 27, 2026
Application
Employer website
TP

Hiring organization

Texas Panhandle Mental Health

Texas Panhandle Centers Behavioral and Developmental Health (TPC), formerly known as Texas Panhandle Mental Health Mental Retardation, is part of the Texas Community Center system and is governed by a local board of trustees representing the citizens of the upper twenty-one...

Salary listed on 20 jobs
IndustryMental Health Care
TypeNonprofit
Size201-500 employees
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Market context

Texas behavioral health roles need licensed clinicians

Behavioral-health openings in Texas often favor licensed clinicians because employers need candidates who can step into patient-facing care with minimal onboarding. Competition is shaped by the required master’s degree, Texas license, and preferred psychiatric experience, plus CPR and CPI certifications. Review the AI-summarized requirements and benefits on this page to save research time, then confirm your license type and highlight any psychiatric or crisis-care experience in your application.

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