YWCA TULSA INC
Location
Tulsa, Oklahoma
Salary
$45,000 - $47,500 / YEAR
Manage a caseload of clients experiencing homelessness by providing supportive services and connecting them to permanent housing using the Housing First model. Coordinate essential documentation, financial stability planning, and routine home visits to ensure long-term housing stability.
Requires excellent communication skills and the ability to build rapport with diverse populations using empathy and cultural sensitivity. Experience in trauma-informed care, behavioral health, or community-based case management is preferred.
Client Support Provide services with empathy, cultural sensitivity, and professionalism Manage a caseload of 15 clients, conducting in-depth assessments using housing barrier tools Assist with essential documentation: birth certificates, IDs, Social Security, disability, and public benefit applications (e.g., Medicaid, SNAP) Support clients through the move-in process, including securing household items and preparing home warming kits Advocate for equitable access to services and ensure clients receive eligible public benefits Connect clients to community resources for food, clothing, transportation, childcare, etc., and follow up regularly Engage with all clients on self-sufficiency practices, such as managing bills, setting up payment plans, and understanding tenant obligations Use Progressive Engagement case management to connect participants to resources including job and educational opportunities to help them become self-sufficient Support clients in increasing income and financial stability through employment connections, benefits access, budgeting conversations, and self-sufficiency planning to help ensure long-term housing stability Conduct routine home visits and respond to emergency housing needs (e.g., fires, infestations, weather-related damage) in coordination with relevant agencies Administration and Data Manage and coordinate rent, utility payments, deposits, and account setup for participants Maintain accurate and confidential client records and documentation Attend staff meetings, supervision, and case consultations as needed Foster positive relationships with service providers and support program evaluation Perform additional duties as assigned QualificationsRequired Skills/Abilities: Excellent communication and interpersonal skills. Ability to build rapport with individuals from diverse backgrounds through empathy, cultural humility and nonjudgmental communication Cultural sensitivity and understanding of diversity. Collaborative approach to working with diverse stakeholders. Experience with trauma-informed care, housing instability, homelessness, behavioral health, or community-based case management is preferred. Bilingual/multi-lingual applicants (specifically Spanish), LGBTQIA+, and individuals with lived experience are encouraged to apply. Required competencies and expectations: To perform the job successfully, an individual should demonstrate the following mission centered competencies as they relate to YWCA Tulsa core values: Community: We center people in our program design; we engage the Community in our decisions, and we partner with others to achieve the greatest impact.
We are committed to creating space for voices to be heard.
We care about each other and treat each other with dignity and value. We believe that authentic, respectful relationships lead to learning and growth.
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