Andwell Health Partners·City of Niagara Falls, New York
The coordinator provides team-based behavioral and physical healthcare support to adults through integrated, person-centered care coordination. They are responsible for conducting assessments, developing care plans, and connecting clients to essential community resources.
The BHH Health Home Coordinator works collaboratively within a multidisciplinary team to support adults with behavioral health needs through integrated, person-centered care coordination. This role promotes access to healthcare, supports physical and behavioral health integration, and connects clients to community resources and social support services. The coordinator plays a key role in reducing unnecessary hospitalizations and improving overall health outcomes by partnering closely with members, healthcare providers, and community organizations. What You’ll Do Provide coordinated, team-based behavioral and physical healthcare support Complete comprehensive face-to-face assessments and individualized care plans within required timelines Maintain accurate and timely documentation and case records Ensure client voice and choice are central to care planning using wraparound principles Collaborate with healthcare providers, hospitals, social service agencies, law enforcement, and community partners Connect clients to essential community resources including housing, transportation, financial assistance, healthcare, counseling, and wellness services Coordinate referrals for medically necessary services including OT/PT, dental care, hospice, home health, and behavioral health services Monitor care plan progress through telephonic and in-person support Participate in supervision, trainings, and team meetings Maintain HIPAA compliance and confidentiality standards Qualifications Education High School Diploma or GED required MHRT/C (Mental Health Rehabilitation Technician/Community) certification required Experience Minimum of 2 years of experience in the behavioral health field Skills & Qualities Excellent communication and customer service skills Strong organizational and multitasking abilities Ability to thrive in a fast-paced environment Sound judgment and problem-solving skills Team-oriented mindset Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) Reliable transportation and valid driver’s license required Commitment to professional growth and development Schedule Full-time, 40 hours/week Monday through Friday Flexibility to meet organizational and client needs required Work Environment This position works across multiple settings including: Office environments Community settings Client homes Physical Requirements Ability to lift up to 25 pounds Frequent sitting and computer use Walking, kneeling, squatting, stair climbing, and fine motor skills required Why Join Andwell? At Andwell, our mission guides everything we do: Enhancing quality of life for the people we serve Creating a remarkable experience for our team Building trusted partnerships throughout the healthcare continuum Supporting growth, collaboration, and excellence We celebrate diversity, support one another, and foster a workplace culture where employees can thrive personally and professionally. Ready to Make a Difference? Join a team dedicated to compassionate care, meaningful connections, and improving lives across Maine. Qualifications
Candidates must possess a High School Diploma or GED and a valid MHRT/C certification. A minimum of 2 years of experience in the behavioral health field is required.
Market context
Behavioral health roles in New York are often in steady demand, especially for clinicians who can support diverse age groups and handle assessments or admissions. These positions can be competitive because employers commonly look for independent licensure, while also considering associate-level candidates with clear growth toward full licensure. Review the AI-summarized requirements and benefits here to save time, then confirm your licensure status and assessment experience before applying.