Pediatric Care Coordinator

We are seeking a Pediatric Care Coordinator to join our dynamic team!

Job purpose

The Pediatric Care Coordinator is a vital member of the interdisciplinary patient care team. This role provides patient navigation and facilitates access to care based on EHR data and referrals from clinical teams. The Care Coordinator identifies any barriers that may impact a patient’s access to health, and will link them to appropriate services.

Duties and Responsibilities

Reporting to the Care Coordination Program Manager, the Pediatric Care Coordinator’s role will involve in-person visits with patients and families as well as telephonic visits. Patients who have been identified as needing additional support services to navigate the healthcare system and access community resources, high utilizers of acute care or hospital services, or otherwise high-needs/high-cost patients, will comprise the panel of patients. The Care Coordinator will address through measurable efforts to improve health and adherence/access to health care.

Primary responsibilities include but are not limited to

Outreach to patient populations based on gaps-in-care reports or other reports that have identified vulnerable patients and families Conduct needs assessments at least yearly using a validated screening instrument on all patients with whom the Care Coordinator interacts Use technological platforms to link patients with needs to community resources Assist with and follow-up on the successful completion of health maintenance items (e.g. lab testing, annual visits) and chronic disease management (e.g. routine diabetic or asthmatic care) Conduct home visits as needed Identify barriers to care impacting patients’ abilities to adhere to treatments. Assist patients with insurance enrollment, or other patient assistance programs Work collaboratively with clinical teams to meet the needs of complex, high-cost patients Attend relevant trainings as required and assigned. Document client referrals, encounters, and services in the EPIC electronic health record and communicate securely with other team members and clinicians. Maintain strict adherence to all deadlines including report deadlines and timely completeness of documentation.

Qualifications

Associates degree in health-related field and/or relevant years of experience is required. Bachelor’s degree preferred. A valid CT driver’s license and access to reliable transportation is required. Experience in Care Coordination; working with teams; using EPIC electronic health record highly preferred. The successful candidate will have excellent computer skills including word processing and data entry required and the ability to work independently. Bilingual in English and Spanish is highly desirable. Direct Reports None